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Troubleshooting FAQ

The solver is taking too long​

Possible causes:

  • Too many constraints
  • Contradictory constraints
  • Large dataset without optimization

Solutions:

  • Reduce constraint complexity
  • Check for contradictions
  • Increase timeout setting
  • Use optimization level "fast"

Import fails with validation errors​

Possible causes:

  • Incorrect CSV format
  • Missing required fields
  • Duplicate entries

Solutions:

  • Validate CSV structure
  • Check column mapping
  • Remove duplicates
  • Review error messages

Schedule has unexpected conflicts​

Possible causes:

  • Incorrect constraint configuration
  • Outdated room availability
  • Changed instructor availability

Solutions:

  • Review constraint settings
  • Update room availability
  • Refresh instructor data
  • Re-run solver

Application won't start​

Possible causes:

  • Missing environment variables
  • Database connection issues
  • Port already in use

Solutions:

  • Check .env configuration
  • Verify database connectivity
  • Change application port
  • Review error logs

Can't log in​

Possible causes:

  • Incorrect credentials
  • Account locked
  • Session expired

Solutions:

  • Reset password
  • Contact administrator
  • Clear browser cache
  • Try incognito mode